Frequently Asked Questions

Orders are prepared after confirmation. Velox delivery generally takes between one week and ten business days, depending on the destination and shipping conditions. We seek to communicate available updates if a delay occurs.

Shipping depends on your destination. Review the shipping policy for the rate table and the amount shown before placing your order. The base rate includes up to 3 kg, with EGP 10 per additional kilogram.

The current promotion offers free shipping in Egypt for eligible orders over EGP 1,500. This is a changeable promotion, not a permanent policy. It cannot be combined with other discounts. Review eligibility at checkout.

Contact customer service with your order number within six hours of placing the order and before shipping. Cancellation depends on preparation/shipping status, without limiting statutory rights. See the cancellation policy for full details.