Effective date: October 15, 2026
Order cancellation
To request cancellation, contact ASHRINDA customer service within 6 hours of placing the order and before shipping, quoting the order number.
A request can be reviewed if preparation or shipping has not reached a stage where the order cannot be stopped. You will be told whether cancellation is possible according to the order’s status.
After shipping
Once an order has shipped, ordinary cancellation may no longer be possible. The case will be handled according to the shipping stage and the customer’s statutory rights.
Prepaid orders
If cancellation is accepted and a refund is due, it will be processed according to the payment method, the payment service provider’s procedures and the legally prescribed period.
ASHRINDA aims to handle cancellation requests clearly and promptly while respecting customers’ rights and legal obligations.