Effective date: October 15, 2026
Returns and exchanges
ASHRINDA aims to provide a clear shopping experience and handles returns and exchanges according to applicable Egyptian law and the nature of the products sold.
Incorrect, damaged or defective products
If you receive a different product or find damage or a defect, contact customer service as soon as possible within 24 hours of receiving the order. Provide the order number and photos where possible so the case can be reviewed and the appropriate action determined.
Opened or used products
Because of the nature of skin, hair and body care products, opened or used items may be subject to particular requirements when a return or exchange is reviewed, taking account of statutory consumer rights and legal exceptions.
Submitting a request
Contact ASHRINDA customer service with the order number, product name and reason for requesting a return or exchange. The next steps will be explained according to the case and the customer’s rights.
Refunds
Where a refund is established as due, it will be processed according to the payment method, applicable procedures and legally prescribed period. Any steps required from the customer will be explained.
This policy does not limit any right granted to customers under applicable law in the Arab Republic of Egypt.