Effective date: October 15, 2026
Using the website
The ASHRINDA website is used to browse, learn about and purchase products. Users must provide accurate information and must not use it for fraud, unlawful purposes or infringement of ASHRINDA’s or others’ rights.
Creating an account
Customers may create an account using the required information or complete an order as a guest. Customers are responsible for the accuracy of their information and the confidentiality of their sign-in details.
Orders and purchases
Customers can select products, add them to their bag and place an order on the website. Order acceptance is subject to confirmation under ASHRINDA’s operating process. Customer service may contact the customer to review order information when necessary.
Prices and payment
Product prices are displayed in Egyptian pounds. Order details and the total cost are shown before purchase.
Payment is available in cash on delivery or by manual InstaPay transfer. If InstaPay is selected, customer service will contact the customer to confirm transfer details. The website does not take payment automatically.
ASHRINDA may update prices for future purchases while respecting the prices and terms applicable to confirmed orders.
Product availability
Products are subject to actual stock availability. If a product becomes unavailable after an order is placed, ASHRINDA will contact the customer to explain the available options, including amending the order, refunding payment for the unavailable product, or delaying the order until it is available with the customer’s agreement.
Order cancellation
To request cancellation, contact ASHRINDA customer service within 6 hours of placing the order and before it is shipped, quoting the order number. Cancellation depends on the order’s preparation or shipping stage, without prejudice to applicable statutory rights.
Returns and exchanges
Returns and exchanges are handled according to ASHRINDA’s policy and applicable law.
If a damaged or incorrect product is received, contact customer service within 24 hours of delivery, explaining the issue and providing photos where possible.
After reviewing the case, ASHRINDA will determine the appropriate action according to the issue and the customer’s legal rights. This may include reshipping a replacement or resolving the issue at ASHRINDA’s expense where it is responsible.
If a product is unsuitable, contact customer service to review your needs and suitability and recommend an alternative routine. If the review establishes that the product is unsuitable for the need for which it was recommended, ASHRINDA will cover the agreed solution under its policy without limiting statutory rights.
Shipping and delivery
ASHRINDA delivers to areas served by Velox. Shipping charges depend on the area and governorate and are shown before ordering. Delivery usually takes between one week and ten business days depending on destination and shipping conditions. ASHRINDA will seek to communicate available updates and follow up with the carrier if a delay occurs.
Customer information
Customers must provide accurate and complete information needed to fulfil the order, including name, phone number and delivery address. ASHRINDA may contact the customer to complete missing details or resolve delivery issues.
Intellectual property
Rights in ASHRINDA’s brand, visual identity, logo, designs and original website content belong to the relevant rights holders. These materials must not be copied or reused commercially without the required permission, subject to third-party rights and uses permitted by law.
Website content
ASHRINDA provides product information, ingredients, directions and educational content about skin, hair and body care. Information is reviewed and updated where needed. Educational content is not a substitute for specialist medical advice when required.
Limitation of liability
ASHRINDA aims to provide accurate information and a stable website, but electronic services may experience faults or interruptions. Liability is determined under applicable law; this clause does not reduce statutory consumer rights.
Changes to the terms
ASHRINDA may update these terms to reflect changes in its services, operations or legal requirements. The updated version and effective date will be published, with legally required notices and safeguards for changes affecting customers’ rights.
Contact and complaints
For product or order enquiries and complaints, contact ASHRINDA through its official Facebook and Instagram pages. Complaints will be reviewed and followed up through the established customer service process.